Shipping policy

Shipping Policy

Effective Date: September 22, 2026

We ship Laima orders from Ontario, Canada to addresses in Canada and the United States.

1. Processing time

Orders are processed and shipped within 1 to 2 business days, not counting weekends or holidays. You will receive an email with a tracking number once your order ships.

2. Shipping rates

Shipping costs are calculated at checkout based on your address and are shown before you pay.

3. Estimated delivery times

Destination	Estimated delivery after shipping
Ontario	2 to 5 business days
Rest of Canada	3 to 8 business days
United States	5 to 12 business days

Delivery times are estimates provided by the carrier and are not guaranteed. Weather, carrier volume, and customs checks can cause delays.

4. Orders to the United States

Laima prepays all import duties on orders shipped to the United States. You will not pay duties or customs fees when your package arrives. Customs clearance may add a few business days to delivery.

5. Shipping address

Please check your shipping address carefully at checkout. If you notice a mistake, email us right away at laimaglasses@gmail.com. We can update the address only before the order ships. We are not responsible for orders sent to an incorrect address entered at checkout.

If a package is returned to us as undeliverable, we will contact you. We can reship it once you pay the new shipping cost, or refund the item price minus the original shipping charge.

6. Lost or delayed packages

If your tracking has not updated for 7 business days, or your order has not arrived within 10 business days of the estimated delivery date, email us with your order number. We will open a claim with the carrier and work with you to resolve it. If the carrier confirms the package is lost, we will send a replacement or issue a full refund.

If tracking shows your package was delivered but you cannot find it, please check with neighbours and your building's mailroom first, then contact us within 7 days of the delivery date.

7. Damaged packages

If your order arrives damaged, email us within 30 days of delivery with your order number and photos of the package and the item. Damaged items are handled under our Return and Refund Policy.

8. Late delivery

Under Ontario consumer protection law, if your order does not arrive within 30 days of the delivery date we give you, you may have the right to cancel the order for a full refund.