Refund policy

Return and Refund Policy

Effective Date: September 22, 2026

We want you to be happy with your Laima sunglasses. If something is not right, you can return eligible items within 14 days of delivery.

1. Cancelling an order

You can cancel your order for a full refund at any time before it ships. Email us at laimaglasses@gmail.com with your order number as soon as possible. Once an order has shipped, it can no longer be cancelled, but it may be returned under this policy.

2. Return eligibility

To be eligible for a return, the item must meet all of these conditions:

The return request is made within 14 days of the delivery date.
The sunglasses are unworn and in the same condition you received them.
The item is returned with its original box, pouch, and any included accessories.
The lenses and frame have no scratches, marks, or signs of use.

We cannot accept returns of items that are worn, damaged by the customer, altered, or missing original packaging.

3. How to start a return

Email laimaglasses@gmail.com with your order number and the reason for the return.
We will reply with return instructions and the address to send the item to. Please do not send items back without contacting us first.
Pack the sunglasses securely in their original packaging. We recommend using a trackable shipping service, since we cannot issue a refund for a return we do not receive.

4. Return shipping costs

For change-of-mind returns, you are responsible for the cost of return shipping. Original shipping charges are non-refundable.

If the return is due to our error, such as a defective or incorrect item, we will cover return shipping and refund your original shipping charge.

5. Defective, damaged, or incorrect items

Please inspect your order when it arrives. If your sunglasses arrive damaged, have a manufacturing defect, or are not the item you ordered, email us within 30 days of delivery. Include your order number and clear photos of the problem.

Examples of manufacturing defects include a hinge that does not hold, a loose or detached nose pad arm, or a lens that is loose in the frame. Normal wear, scratches from use, and accidental damage are not defects.

We will offer a replacement of the same item if it is in stock. If a replacement is not available, we will issue a full refund.

6. Refunds

Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 15 days of approval. Your bank or card issuer may take additional time to post the refund to your account.

If you used a discount code, the refund will be for the amount you actually paid.

7. Exchanges

We do not offer direct exchanges for a different frame. To switch styles, return the original item under this policy and place a new order.

8. Orders shipped to the United States

The same return conditions apply to orders delivered in the United States or anywhere else in the world. Return shipping to Canada is the customer's responsibility unless the item is defective or incorrect. Import duties that Laima prepaid on your order are not refunded to you, since they are paid by us and not charged to you.

9. Your legal rights

This policy is in addition to any rights you have under applicable consumer protection law, including Ontario's Consumer Protection Act, 2002. Nothing in this policy limits those rights.