Privacy policy

LAIMA

Privacy Policy

Effective Date: June 5, 2026

Last Updated: June 5, 2026

Laima ("we", "us", or "our") operates the website laima.ca (the "Site"). This Privacy Policy describes how we collect, use, and protect your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

1. What Information We Collect

When you place an order or interact with our Site, we may collect the following personal information:

• Full name

• Email address

• Shipping and billing address

• Payment information (processed securely by our payment provider; we do not store card details)

• Order history and purchase details

• IP address and basic browser/device information collected automatically via cookies

2. Why We Collect It

We collect your personal information for the following purposes:

• To process and fulfill your orders

• To communicate with you about your order status, shipping, and returns

• To respond to customer service inquiries

• To comply with legal and regulatory obligations

• To improve our website and customer experience

3. Legal Basis for Collection

We collect and use your personal information with your knowledge and consent, as obtained at the time of purchase or account creation. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at the email address below.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including:

• Shopify (e-commerce platform and order management)

• Payment processors (for secure transaction handling)

• Shipping carriers (to deliver your order)

These service providers are contractually required to protect your information and may only use it to perform services on our behalf.

5. Cookies

Our Site uses cookies to improve functionality and user experience. Cookies are small text files stored on your device. You can disable cookies through your browser settings; however, some Site features may not function properly as a result.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are typically retained for a minimum of seven years for tax and accounting purposes.

7. Your Rights Under PIPEDA

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Withdraw consent to the collection or use of your information (subject to legal limitations)

• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

8. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, or misuse. Our Site uses SSL encryption to protect data transmitted between your browser and our servers.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:

Email: laimaglasses@gmail.com

Website: laima.ca

You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you are unsatisfied with our response.

LAIMA

Terms of Service

Effective Date: June 5, 2026

Last Updated: June 5, 2026

Please read these Terms of Service carefully before using laima.ca (the "Site") or placing an order with Laima ("we", "us", or "our"). By accessing the Site or completing a purchase, you agree to be bound by these terms.

1. Eligibility

By using this Site, you represent that you are at least the age of majority in your province or territory of residence, and that you have the legal capacity to enter into a binding agreement.

2. Products

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice. All product descriptions and pricing are subject to change. We make reasonable efforts to display product colours and details accurately; however, we cannot guarantee that your device's display will reflect exact colours.

3. Pricing and Payment

All prices are listed in Canadian dollars (CAD) and include applicable taxes where required by law. We accept payment through the methods listed at checkout. Payment must be received in full before your order is processed and shipped.

4. Shipping

We ship within Canada. Estimated delivery times are provided at checkout and are not guaranteed. We are not responsible for delays caused by carriers, customs, or circumstances outside our control. Risk of loss passes to you upon delivery to the carrier.

5. Returns and Refunds

We accept returns within 15 days of the delivery date, provided the item is unused, in original condition, and in its original packaging. To initiate a return, contact us at laimaglasses@gmail.com with your order number.

Items that are damaged, worn, or missing original packaging will not be accepted for return. We reserve the right to refuse returns that do not meet these conditions.

Approved refunds will be issued to your original payment method within a reasonable timeframe following our receipt and inspection of the returned item. Shipping costs are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on this Site, including but not limited to images, text, logos, and design elements, is the property of Laima or its content suppliers and is protected by applicable Canadian and international intellectual property laws. You may not reproduce, distribute, or use any content from this Site without our express written permission.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Laima will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased through it. Our total liability to you for any claim arising out of a purchase will not exceed the amount you paid for the relevant order.

8. Disclaimer of Warranties

The Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

9. Governing Law

These Terms of Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of Ontario.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site following any changes constitutes your acceptance of the revised terms.